The City of Monmouth provides utilities to residents within the city limits of Monmouth. In addition, electric utilities are provided to some Independence residence including Legacy Oaks Apartments. A few homes outside the city limits also receive electric utilities from the City of Monmouth. To check a specific address contact City Hall at 503.838.0722.
Yes. The City accepts electronic payments online or over the phone. See our Payment
web page for details.
Utility accounts and deposits are not transferable. In order to establish service at a new address, or under a new name, the account holder must complete a new application process and pay the applicable service charges and deposits.
A refundable deposit is required for all renters and for all manufactured homes where the account holder doesn't own the land that the home is on. The standard deposit is $160.00 for residences that only have electric service and $200 for those that have electric, water, and sewer service. A service fee is also required to establish a new account. The service fee is $15.00 for residences that only have electric service and $20 for those with electric, water and sewer services. Deposits and service fees are due at the time that the account is initiated.
Utility bills can be paid through a variety of methods. See our Payments web page for details.
In order to close an account the account holder must contact City Hall either in person or over the phone. Accounts will only be closed out over the phone when the account holder is unable to do so in person. A thirty day notice is not required. A forwarding address and the account closing date are required.
To open a new utility account you need to come to City Hall (Administration & Utilities 151 W Main Monmouth OR 97361) and complete an application. In addition to a completed application we must see photo ID for all account holders. If you would like to have a joint account holder that person must complete the same process. A non-refundable service charge is required to establish a new account. All renters must also pay a refundable deposit at the time that the account is initiated. Payments of check, cash, money order, and debit/credit cards are accepted. Accounts can be opened up to the day that service needs to be initiated. For more information, go to Utility Sign Up
Utility bills are determined based on usage. Sewer service is billed as a flat rate service and is based on water usage for that address. Water and electric are both metered services with a basic charge and a per unit consumption charge. Meters are read monthly on the 15th and each invoice represents a consumption period from the 15th to the 15th. See a summary of the current residential rates and fees
for more information.
Deposits will stay on the account, and earn interest, until the account is closed. At that time the deposit will be applied towards the closing bill and any other outstanding balances. The remainder of the deposit will be sent to the account holder at the forwarding address that was provided. In the event that the deposit does not cover the full account balance a Final Utility Invoice will be sent to the account holder. Typically deposit refunds are processed within a couple of weeks of the account closure date but this may vary depending on the billing cycle and volume of refunds to process.
Utility bills are mailed out of the last working day of each month and usually get to the customer within the first week of the next month. For example, the January Utility Invoice will be mailed out on January 31st and most likely be received within the first week of February.
Utility bills are mailed on the last working day of the month. They represent the consumption from approximately the 15th of the previous month to the 15th of the current month. See more information on our City Utility Billing
Utility bills are due on the 15th of each month. Reminder Notices are sent out on the 16th. The last day to pay the bill without a late fee is the 23rd. Shut Off Notices are sent out on the 24th and late fees are assessed at that time. If any of the above dates fall on a weekend or a holiday then the due date or notice date is moved forward to the next business day. Disconnection for non-payment typically occurs during the first week of the next month. For example a bill that is due on January 15th will be disconnected in early February. The date that services will be disconnected varies from month to month and will be indicated on the Shut Off Notice.